Modules Support Policy
SafeMage provide comprehensive product support for all the Magento extensions available on this site starting from the moment of your purchase. Support team shall provide to Customer, without any additional charge, all reasonably necessary written consultation requested, in connection with use and operation of an SafeMage module or any problems therewith, within the above-stated period of time.
Support team reserves the right to ignore any appeals or requests that do not comply with the present conditions.
Further versions and upgrades of the Product which Customer is utilizing might be available at additional cost. However, the upgrades that stay within one extension’s branch are free. SafeMage does not incur any liability for untimely notification of new versions and upgrades for purchased Products.
Customer is entitled to report any bugs experienced while using an SafeMage module. Bugs reported within a period of 30 days from the SafeMage module purchase date shall be fixed at the earliest possible date and be available for installation by all Customers who possess a valid and effective License for the original module. SafeMage is accountable to promptly inform all Customers who hold legal License about availability of the fixed version of the SafeMage module.
It is solely Customer's obligation to obtain and install the new corrected SafeMage module after being notified.
Customer may demand a refund for any SafeMage module within a 30-day period from the date of purchase. Any clarification of Customer's refund claim within the 30-days period is optional.
SafeMage will check the compliance of all License information before resolving money refund issue.
SafeMage reserves the right to deny money refund claimed within the stated period if Customer's License info is incomplete and/or incorrect. Refund requests submitted after the expiration of the 30 days period shall not be accepted. Refunds of money charged for installation or custom development services shall not be issued.
Each party agrees that it shall not disclose to any third party any information concerning the customers, trade secrets, methods, processes or procedures or any other confidential, financial or business information of the other party which it learns during the course of its performance of this Agreement without the prior written consent of such other party. This obligation shall survive the cancellation or other termination of this Agreement or License.
We only guarantee that our modules work correctly on a default Magento theme and with default Magento modules.
SafeMage modules contain trade secrets and proprietary know-how that belong to SafeMage and it is being made available to Licensee in strict confidence.
We advise that you download the full version of Magento Extensions License Agreement in PDF format.
If you have any questions concerning SafeMage products or services, please do not hesitate to contact us.